Security that thinks ahead
Threat monitoring, endpoint protection, patching cadence -- the security work most firms without a dedicated IT team skip.
Member Service: IT Help Desk
Empower your business with IT support that never lets you down.
PetroSuites partners with NetAscendant -- a Midland-based IT firm we use for our own business -- to give members managed IT support, security, and helpdesk on terms designed for businesses without an internal IT department.
- Cyber-threat protection built for owner-led firms
- Highly responsive -- reduces downtime
- Trustworthy with sensitive data
Slow computers, network problems, security risks
- Dealing with computer problems on top of everything else on your plate
- Security threats your business is not equipped to evaluate or block
- Downtime that costs the business while you wait for someone to fix it
- DIY IT decisions that pile up and become unmanageable as the team grows
Defeat every IT challenge.
Leading your business is your priority -- not worrying about tech problems. Technology is frustrating, especially when it will not work when you need it to. NetAscendant is PetroSuites' IT partner; we vetted them by using them ourselves before offering them to members.
Responsive helpdesk
Tickets answered fast. Members get priority routing. The thing breaks; we fix it; you get back to work.
Strategic IT advice
Hardware refresh planning, software stack review, vendor consolidation -- so IT spending matches the business.
It's easy to get your tech right
- Become a PetroSuites memberOr just schedule a consultation -- the IT partner program is open to PetroSuites members and the broader Midland business community.
- Free consultationNetAscendant assesses your business needs, current setup, and gaps. The output is a plan, not a sales pitch.
- Smooth operations from thereNo more technology headaches. Just smooth operations for you and your team -- with someone you can call when something breaks.
Your business will operate smoothly.
With NetAscendant, IT problems get solved before they disrupt your day -- giving you the time and confidence to focus on what matters. The arrangement is also one less thing to think about: as a PetroSuites member you have the relationship ready when you need it.
FROM OUR MEMBERS
"NetAscendant pulled my password vault out of my email and into a real password manager in an afternoon. The phishing test alone justified the call."
MARCUS L.PRINCIPAL · BASIN GEOPHYSICALIT HELP DESK MEMBER SINCE 2022
FREQUENTLY ASKED
Frequently asked.
- Do I have to switch IT providers to use the help desk? No -- many members add NetAscendant on top of an existing internal admin.
- Can the help desk handle our existing tools and licenses? Yes -- NetAscendant works with Microsoft 365, Google Workspace, common CRMs, and standard line-of-business apps.
- How do members request help? Email, phone, or in-person at PetroSuites. NetAscendant works onsite at PetroSuites once a week for drop-ins.